Qontak Product Privacy Policy

Last Modified: June 7, 2019

This Product Privacy Policy applies to your use of the Qontak Subscription Service (the Qontak Service) as a customer of Qontak (Qontak and our affiliates), including the use of our associated mobile applications (Mobile Apps). This Product Privacy Policy applies to the data Qontak processes on behalf of our customers (Customer Data) in our capacity as a processor.

Qontak processes Customer Data under the direction of our Customers, and has no direct control or ownership of the personal data we process. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data to Qontak for processing purposes. Terms not otherwise defined herein shall have the meaning as set forth in the Qontak Customer Terms of Service (the ‘Agreement’). In the event of a conflict between this Product Privacy Policy and the Agreement, the terms of the Agreement will control.

We periodically update this Product Privacy Policy. We will post any changes on this page and, if the changes are significant, we will provide an update through the Notification app in your Qontak portal. While we will notify you of any material changes to this Product Privacy Policy prior to the changes becoming effective, we encourage you to review this policy periodically. We will also keep prior versions of this Product Privacy Policy in an archive for your review.

 

1. Use of the Subscription Service

The Qontak Subscription Service

Our online Subscription Service allows users to help organize sales data about a company’s sales pipeline (e.g., leads, customers, deals, etc.). The information added to the Subscription Service, either by site visitors providing their contact information or when a Subscription Service user adds the information, is stored and managed on our service providers' servers. Qontak provides the Subscription Service to our customers for their own marketing, sales, CRM, and customer service needs.

 


 

2. Qontak Product Specific Privacy Disclosures

A. All Product Tiers

i. Google Integrations

If you choose to integrate your Gmail or any other G Suite application with the Subscription Service you may use the following integrations and allow Qontak access to your Google user data:

(1) Gmail Integration

By using the ‘Gmail Integration’ with the Subscription Service you will grant the Subscription Service access to information associated with your account, including contacts, emails, calendar, distribution lists, subject lines, and URLs of tracked links from your email, if you use the email tracking functionality. In addition, the Subscription Service will be able to read, modify, create, and send emails from your connected Gmail account. The Subscription Service will scan the content of your emails to identify which emails you have elected to track in order to provide you with the notifications feature. The Subscription Service will store replies, outgoing mail, email headers, subject line, distribution lists, aliases, time sent, and Email bodies. Your email may contain sensitive information, such as names of your contacts, your private communications, or financial or medical information. You understand that the correspondences you track will be visible to other users on your Subscription team.

If you connect your Gmail account via IMAP (or Generic Inbox Connection), the Subscription Service will have access only to email address, password, server information, email metadata, and message bodies. Additionally, connecting your Gmail account via IMAP does not require you to connect any other G Suite applications.

Additional Limits on Use of Your Google user Data:
Notwithstanding anything else in this Product Privacy Policy, if you provide Qontak with access to your Gmail data using the Gmail Integration, our use of that data will be subject to these additional restrictions:

  • We will only use access to read, write, modify or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and to enhance the email experience for productivity purposes.
  • We will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
  • Qontak will not use this Gmail data for serving advertisements.
  • Qontak will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for Qontak’s internal operations when the data have been aggregated and anonymized.

(2) Google Calendar Integration

The Subscription Service will have access to both your Google Calendar and any other calendar you access via Google in order to power our Meetings tool, and allow you to associate events with contacts in the CRM . The Subscription Service will have the ability to: create or change your calendars, and update individual calendar events.

(3) Google Drive Integration

As part of connecting your Google Drive, the Subscription Service will be able to: see your files, upload and download your files, and store file contents and titles. The Subscription Service uses these permissions to power the features of our Composer and Collect tools, allowing you to create drafts of blog posts in Drive and then upload directly for publishing.

(4) Google Search Console

You can integrate your Google Search Console with our Content Management System (CMS). As part of this integration, the Subscription Service will be able to: manage the list of sites and domains you control, view and manage the list of sites and domains you control, view and manage the owners of domains you control.

ii. Outlook Integration

If you use the Outlook integration with the Qontak Product, the Subscription Service will have access to information associated with your account, including contacts, emails, calendar, distribution lists, subject lines, and URLs of tracked links from your email, if you use the email tracking functionality. The Qontak Product will scan the content of your emails to identify which emails you have elected to track in order to provide you with the Notifications feature. The Subscription Service will store, replies, outgoing mail, email headers, subject line, distribution lists, aliases, time sent, and message bodies. Correspondences you track will be visible to other Users on your Subscription.

iii. Generic Inbox Connection (IMAP)

If you connect your email account via IMAP (or Generic Inbox Connection), the Subscription Service will have access only to email address, password, server information, email metadata, and message bodies. Additionally, connecting your Outlook account via IMAP does not require you to connect any other Microsoft applications.

iv. Documents Tool

If you use the Documents feature of the Subscription Service, files that you upload using this ‘Documents’ feature are stored by us and shared with other users of your Qontak CRM team.

v. Call Transcription

The ‘Call Transcription’ feature allows you to transcribe calls that you record with Qontak products. We use Google Cloud Platform’s Cloud Speech-to-Text API and Google Cloud Storage to provide Call Transcription, which requires us to share call data with Google for use, analysis, and storage by Google.

In order to use the Call Transcription feature you must consent to Google’s use of your call data via an in-app modal. If you do not consent, we are unable to provide the Call Transcription service to you. You are responsible for compliance with all call recording laws and obtaining any required consents from callers.

vi. Integrations with the Qontak Platform

You may choose to connect any number of applications or integrations, including our certified partner applications, with your Qontak Account. Your use of these integrations is subject to the privacy terms made available by that integrator.

vii. Mobile Applications

When You Use our Mobile Application
We use mobile analytics software to allow us to better understand the functionality of our Mobile Apps on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. In addition to information we collect on our Websites, when you use our Mobile Apps we will also collect your city location, GPS coordinates, battery percentage information, device model and version, device identifier (or “UDID”), OS version, and your Qontak Subscription Service credentials.

We send push notifications from time to time in order to update you about events or promotions. If you no longer wish to receive such communications, you may turn them off at the device level.

We may link information we store within the analytics software to Personal Information you submit within the Mobile App. We do this to improve services we offer you and improve our marketing, analytics and site functionality.

viii. Single Sign-On

You can log in to our site using a Single Sign-on (SSO) service like your Google account. This service will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Such services may give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

iv. Log Files

When you use the Subscription Service, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Qontak for the operation of the Subscription Service and to maintain quality of the Subscription Service. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

 


 

3. Data Subject Requests

If you are a customer, prospect, or otherwise interact with one of our Customers and would no longer like to be contacted by one of our customers that use our Subscription Service, please contact the customer that you interact with directly. If you want to access, correct, amend, or delete data controlled by a Qontak customer, you should direct your query to the Qonak Customer (the data controller).

You may request the deletion of your Qointak account or Subscription Service by sending a request to admin@qontak.com.

 


 

4. Data Retention

The data you collect as part of your use of the Subscription Service is retained according to the relevant agreements between you and Qontak. Customer Data is retained for as long as you remain an active customer. Your data is deleted upon your written request or after an established period following the termination of all customer agreements. In general, Customer Data is deleted after your paid Subscription ends and your portal becomes inactive.

 


 

Contact

Data Protection Officer (DPO)
admin@qontak.com

Qontak Pte. Ltd.
51 Goldhill Plaza #07-10/11
Singapore 308900

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