Omnichannel customer service system to handle complaints, tickets and customer support.

Use our ticketing software to provide better customer care via calls, Whatsapp & chat, email, social media & more. Switch from Freshdesk today.

  • Launch a customer care help desk in minutes to grow your business
  • Integrate to omnichannel chat, telephone, email, social media and more
  • Customize your customer support system easily to meet your business needs
  • Build advanced reports to track your customer service
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Key Features

  • Customizable software
    1. Instantly Customizable Helpdesk Support Software

    Customize Qontak software instantly to meet your business process needs to manage your business easily

  • Integrate chat call
    2. Helpdesk with Whatsapp & Chat, Social Media, Emails, Telephones & More

    Easily integrate Whatsapp & chat, VoIP contact center telephones, email & social media to the CRM to record conversations instantly

  • Call record
    3. Monitor Agents via Omnichannel Recording

    Instantly record all conversations from images sent on chat, voice recording and texts to monitor all agent performance

  • Kpi
    4. Comprehensive Database & Ticketing Management

    Manage your customer care database instantly with 360 degree views of your prospect and customers & interactions

  • Teams
    5. Internal Team Collaboration

    Collaborate with your team using Qontak Customer Service software to improve service and efficiency

  • Automate customer support
    6. Automate Customer Support without Manual Entry

    Qontak’s system automatically captures client names and conversations without the need for manual entry. Set triggers to automate your customer service

List ticketing

Comprehensive Omnichannel Ticketing Reporting Dashboard

Manage your entire help desk team and customer complaints using Qontak’s customizable software.

  • Monitor key customer service KPIs to boost customer retention and satisfaction
  • Build efficiency in your business via a cloud web based system and mobile application
  • Manage your customer service via Omnichannel solutions that reach into all channels including Whatsapp & chat, call centers, emails, social media and more
  • Leverage the best omnichannel software today to grow & automate your business

Manage your Ticketing Process and Pipeline

Use our customizable ticketing software to map out your customer service flow instantly.

  • Visualize your customer service crm pipeline and all tickets that are in process
  • Run multiple customer support pipelines to link different teams into one unified system
  • Set automations to automate your customer service and leverage the best customer ticketing system
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Comprehensive Database Management & Visualization

Use Qontak’s customer care system to manage your entire customer, prospect and ticketing database with ease.

  • See customer profiles with a 360 degree perspective including all conversations via omnichannel chat, contact call center, social media, email and more
  • Manage tickets with ease with pipelines and list views to build the best experience
  • Customize the entire customer care system to meet your business needs
  • Automate and leverage artificial intelligence today

Customer Testimonials

"Qontak has really helped us track our staff and improve productivity. The key thing here is their service and support. We also asked them for a number of customisations for our business"

Jeremiah Jusuf - Group Strategy Head
Gulaku - Sugar Group Companies

"Qontak is a great company and the CRM technology is good. We hope we can continue to work with Qontak"

Fanny Nuria - Head of Marketing
Shell Indonesia

"We look for companies with technologies that can help support our revenue growth and Qontak does just this. Whether with their CRM and integrations or the services that they provide. "

Joseph Wadakethalackal - Chief Executive Officer
Brilio.net

Qontak Social CRM Demo

Contact Us

  • Phone: 021 57940488
  • Cell: +628 87884310441
  • WhatApps: +628 87884310441
  • Email: admin@qontak.com

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