Omnichannel Chat Application
Manage your WhatsApp, chat, telephone calls and communications in an all-in-one solution to automate your business
Chat Channels
Chat Panel Technology
WhatsApp Broadcast System
WhatsApp Verified Green Tick Registration
Sales CRM Tools
Customer Service Ticketing Tools
Analytics Dashboard
Auto Agent Allocation
Custom Agent Allocation
Chat Bot
Open API
Training & Support
/month
Try NowBasic Service
10000 Monthly Active Visitor
15 Number of Agents
Dedicated Support and Training
Basic Service
Monthly Active Visitor up to unlimited
Number of Agents up to unlimited
Enteprise Support
Monthly Conversation Credit (MCC)
Monthly Active Visitor
Number of Agents
Chat Channels
Chat Panel Technology
WhatsApp Broadcast System
WhatsApp Verified Green Tick Registration
Sales CRM Tools
Customer Service Ticketing Tools
Analytics Dashboard
Auto Agent Allocation
Custom Agent Allocation
Chat Bot
Open API
Training & Support
Starting at 5000
Starting at 20000
Up to Unlimited
Optional
Optional
Dedicated Enterprise Support
/month
Try Now10 Number of FAQs
Custom Agent Allocation
Hybrid Agent & Chatbot Handling
Artificial Intelligence
/month
Try Now20 Number of FAQs
Custom Agent Allocation
Hybrid Agent & Chatbot Handling
Artificial Intelligence
Start From
/month
Try Now20 > Number of FAQs
Custom Agent Allocation
Hybrid Agent & Chatbot Handling
Artificial Intelligence
API Integration
Number of FAQs
Custom Agent Allocation
Hybrid Agent & Chatbot Handling
Artificial Intelligence
API Integration
WhatsApp Business can be downloaded freely through Playstore/Apple Store. Official WhatsApp Business (WhatsApp Business API) can only be acquired through Official WhatsApp & Instagram Partner like Qontak.com.
There are numerous features that are avaiable only on Official WhatsApp Business, such as unlimited blast messages, verified WhatsApp green tick, chatbot, and others. For detailed click here.
You can register with Qontak.com and our team will upgrade your number to Official WhatsApp Business.
There are several things you need to prepare for the WhatsApp Business API registration process, namely:
1. Facebook Business Manager account
2. Business Legality documents such as SIUP, TDP, NIB, etc.
3. Website and business email
Usually the registration process takes up to 5-7 working days. There are 2 stages in the process, that is:
1. Verification of Facebook Business Manager account (2-5 days)
2. Official WhatsApp Business display name and number approval (2-3 days)
No. Unfortunately, there are some industries that are not eligible for Official WhatsApp Business. You can check whether your business is eligible or not, click here.
You can send as many messages as you want per day, as there are no limit. However, your messages need to comply the rules and be approved by WhatsApp before you are able to send them.
user/month
Try NowContact, Company, Deal & Ticket, and Tasks Management
System Customization
KPI System Customization
Offline GPS System
Email Integration
Mobile Apps (iOS & Android)
User Permission Access Control
Open API Access
Analytics and Reports Dashboard
Customer Training and Support
user/month
Try NowBusiness Package
Complex Integration
Business Intelligence Dashboard Add-On
Workflow Automation
Pro Package
Advanced System Customization
Dedicated Customer Support
White Labeled Solution
Contact, Company, Deal & Ticket, and Tasks Management
System Customization
KPI System Customization
Offline GPS System
Email Integration
Mobile Apps (iOS & Android)
User Permission Access Control
Open API Access
Analytics and Reports Dashboard
Customer Training and Support
Complex Integration
Business Intelligence Dashboard Add-On
Workflow Automation
Advanced System Customization
Dedicated Customer Support
White Labeled Solution
Yes. You can get a free account for 14 days to explore the functions and advantages of Qontak.com CRM
All businesses and industries are suitable for using Qontak.com CRM. Equipped with powerful features, Qontak.com CRM can accelerate sales and customer service for your business.
In addition, the offline GPS tracking feature is perfect for those of you who have a field sales team, salesmen, or teams who work in the field.
Yes. Qontak.com will provide a discount if your business subscribes to CRM for a large number of users.
Yes. Qontak.com CRM is an open API CRM software, therefore you can integrate your existing system to our CRM.
Advanced Dashboard & Call Center Features*
Supervisor
/user/month
Agent
/user/month
Inbound Concurrent Calls
2 Calls
/month
5 Calls
/month
10 Calls
/month
30 Calls
/month
Outbound Call Center Agent
Advanced Dashboard & Call Center Features*
Call Recording / Unlimited Storage / Encryption
Inbound Concurrent Calls
Indonesia Number
Supervisor
Agent
2 Calls
5 Calls
10 Calls
30 Calls
Outbound
Inbound
/user/month
/user/month
/user/month
/user/month
/month
/month
/month
/month
/month
/second
*IVR (Agent Routing), Call Spy, Call Barge, Dashboard, Wallboard, Agent Availability
Yes. Qontak.com's Cloud IP PBX is a cloud-based phone so you can access all of its applications via the web with an internet connection. You also only need to download the application to make calls either on a laptop / PC / cellphone.
Yes. You can create an Interactive Voice Response flow according to your needs and desires. If you don't have an idea yet, our Consultants can help direct the process.
Yes. You can choose what number you want to use for your call center. You can also choose a premium number provided by an Indonesian provider.
Yes. As a Supervisor, you can access and download phone records made by your Agent.