Smart agent allocation systems route inbound calls to give priority in any way you like as set by the super administrator. Round robin system, priority system, skill based routing, department routing and more. Administrators can control settings accordingly.
Set targets for each agent for how long they need to speak to enforce SOP procedures. Also set voicemail and smart number dialing to route.
Agents can also turn off the ability to receive inbound calls when they are no longer at their stations for the smart agent allocation system to work seamlessly. Access controls protect data of the company.