Omnichannel Chat & Call Center
Manage your WhatsApp, chat, telephone calls and communications in an all-in-one solution to automate your business
Resources
Solutions
Omnichannel Chat & Call Center
Manage your WhatsApp, chat, telephone calls and communications in an all-in-one solution to automate your business
Sales CRM Application
Track your sales teams, KPIs, activities and stores in a unified technology platform to rapidly boost growth
Customer Service CRM Application
Manage your customer service with a customizable ticketing system and dashboard to meet your business process flow
Resources
Smart agent allocation systems route inbound calls to give priority in any way you like as set by the super administrator. Round robin system, priority system, skill based routing, department routing and more. Administrators can control settings accordingly.
Set targets for each agent for how long they need to speak to enforce SOP procedures. Also set voicemail and smart number dialing to route.
Agents can also turn off the ability to receive inbound calls when they are no longer at their stations for the smart agent allocation system to work seamlessly. Access controls protect data of the company.
